SC Jewellery Designers ensures that all goods purchased on the website are free from any defects.
In the case of the product’s defect, SC Jewellery Designers offers exchange for the same product or if the product is discontinued for another of the same value. Those defects which are the result of improper use by the buyer are excluded from our guarantees.
Any decision to accept or reject the complaint is solely at the SC Jewellery Designer discretion.
If you disagree with SC Jewellery Designers decision please contact Australian Competition & Consumer Commission at www.accc.gov.au
SC Jewellery Designers does not issue refunds unless required by law. Exchanges can be made within 30 days of receiving the goods. We can exchange for other items or a credit note of the same value minus postage cost.
SC Jewellery Designers will not accept exchanges at any reason for any custom made products.
Please follow these steps to exchange your item/s:
1 – The item/s may be returned to SC Jewellery Designers, if in its original condition. You’ll be emailed a Credit Voucher for the same value of the item/s being returned, valid for a year that can be used at scjewellery.com.au
2 – Returns can be made and 30 days of receiving the goods with our online store
3 – Please note that we cannot offer exchanges on sale items and earrings due to health and safety reasons. No exceptions
4 – Post the item/s to:
SC Jewellery Designers
120 Brennan Promenade, Baldivis, 6171 Western Australia
5 – When we have received the item/s we’ll email you the Credit Voucher
6 – If you have any questions please email us at firstname.lastname@example.org or call us on +61 402 823 400